We don't just set up your technology. We help you use it.
Most IT providers deploy your systems and move on. At Otaris, that's where the real work begins. We configure every solution with your business goals in mind — then we keep looking for ways to make things work better. From automating your phone system so calls reach the right person without a receptionist, to setting up AI-powered meeting transcription so nobody has to write minutes again, to making sure your team can work efficiently from anywhere on any device. Innovation isn't a separate service we sell. It's built into everything we do.
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Your IT Provider Should Be Bringing You Ideas — Not Just Fixing Problems
Here's what we see with most businesses that come to us: their technology works, but it doesn't work for them. Their phone system rings, but calls still bounce around the office because nobody's configured proper call routing. Microsoft Teams is installed, but meetings still end with someone scrambling to type up minutes from memory. They have powerful AI tools included in their licences, but nobody's shown them what they can do. Their team works from laptops, but nobody's set up the docking stations, monitors, or mobile access to let them work productively from the office, from home, or on the road.
The technology is there. It's just not configured to solve the actual problems your business faces every day. That's the gap between an IT provider that keeps the lights on and one that actively helps your business improve.
How We Turn Technology into Business Outcomes
Every solution we deploy is an opportunity to make your business run better. We don't just install and configure — we ask how you work, what slows you down, and where technology could save you time, money, or effort. Here are some of the ways we do that.
Smarter Phone Systems
Your phone system can do more than ring. We configure auto-attendants, call queues, and intelligent routing so calls reach the right department without a receptionist manually transferring them. Sales calls are always answered. Support calls go straight to the right team. Your customers get a professional experience, and your team doesn't waste time playing receptionist.
Related: Voice & Video ConferencingAI-Powered Meetings
If your team uses Microsoft Teams with Copilot, every meeting can be recorded, transcribed, and summarised automatically. At the end of a meeting, instead of someone typing up minutes, you ask Copilot: "What are the action items for the team?" Everyone knows what they need to do, and nobody spent the meeting writing notes instead of contributing. It's a small change that saves hours every week.
Related: Microsoft 365 Business PremiumAI for Real Business Problems
AI isn't just for tech companies. Tools like Claude and Gemini can help your team draft proposals, analyse data, generate professional images, summarise documents, and solve complicated business problems — right now, with the technology that already exists. We help you understand which AI platform suits which task, and we set up the connections so AI can work with your actual business data.
Related: AI for BusinessWork From Anywhere, Securely
Your team should be able to work productively whether they're at a desk in the office, at home, or on the road. That means laptops instead of desktops where it makes sense, properly configured docking stations and multi-monitor setups for office productivity, secure mobile device access for staff who work remotely, and legacy applications moved to the cloud so they can be accessed from anywhere — not just from the one computer in the office that has it installed.
Related: Cloud & Server InfrastructureEfficient Workspaces
It sounds simple, but the right hardware setup makes a measurable difference to productivity. We make sure every team member has the right number of monitors, the right docking station, and the right peripherals for their role. A staff member who works in spreadsheets all day needs a different setup than someone who spends their time in video calls. We think about these things so you don't have to.
Related: Procurement ServicesSecure Mobile Access
Remote workers and field staff need access to business systems from their mobile devices — but that access needs to be secure. We configure mobile devices through Intune to comply with the same cybersecurity policies as your office computers, including MFA, data encryption, and remote wipe capability. Your team stays productive on the go without compromising your security posture.
Related: Cybersecurity
An IT Partner That Thinks Ahead
We Bring Ideas to You
We don't wait for you to ask. During regular account reviews, we bring recommendations — new features in your existing platforms, workflow improvements, hardware upgrades, and technology changes that could save you time or money. Your Account Manager knows your business and actively looks for ways to make it run better.
We Configure for Your Business, Not Just for IT
Any IT provider can install Microsoft Teams. We configure it so your sales team never misses a call. Any provider can set up OneDrive. We configure it so your team's files are backed up automatically and accessible from any device. The difference isn't the technology — it's how it's set up to solve your specific problems.
We Stay Current So You Don't Have To
Technology moves fast. AI capabilities are evolving monthly. Cloud platforms add new features quarterly. Cybersecurity threats change daily. We stay across all of it so that when something relevant emerges, we bring it to you — explained in plain English, with a clear recommendation on whether it's worth adopting for your business.
Book a Free Consultation
Tell us a little about your business and we'll be in touch to arrange your free 30-minute consultation.
- 30-minute discovery — no jargon, no pressure
- Plain-English Raven Cybersecurity Score
- A clear plan tailored to your business