Switching IT providers doesn't have to be hard
You've been putting it off because you're worried about downtime, disruption, and things going wrong. We get it. But here's the truth: we've been migrating businesses for over 20 years, and every transition is carefully planned so your team keeps working while we handle everything behind the scenes.
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Seven Steps. One Clear Path.
From the first conversation to fully managed — here's exactly how we get you there, including the structured four-week onboarding at the heart of every migration.
We Know Why You Haven't Switched Yet
Almost every business owner we speak to has the same concern: "What if the switch causes problems?" You've heard horror stories about IT migrations that went wrong — lost emails, days of downtime, confused staff, systems that stopped working. It's enough to make you stick with an IT provider you're not happy with, just to avoid the risk.
Switching Feels Risky
You've been with your current provider for years. They know your systems — even if they're not looking after them properly. Starting over with someone new means migrating email, files, security, devices, and every system your business relies on. What if something goes wrong? What if your team can't work for a day — or worse?
You Don't Have Time for Disruption
Your business can't afford to stop. Your team has deadlines, your clients have expectations, and you can't tell everyone to down tools while the IT gets sorted. The fear isn't just about technical problems — it's about what those problems cost your business in lost productivity, missed deadlines, and frustrated clients.
Changing Providers Should Be the Provider's Problem
You shouldn't have to manage your own IT migration. You shouldn't have to understand the technical details or coordinate the timing. The right IT partner takes that entire burden off your shoulders and handles it for you — properly, professionally, and without drama.
We've done this hundreds of times
At Otaris, migrations aren't a side project — they're a core part of what we do. We've been transitioning businesses from other IT providers for over 20 years, and our senior team has over 50 years of combined experience in IT migrations and infrastructure.
Every transition we run follows PRINCE2 project methodology — a structured, proven framework used across government and enterprise projects worldwide. Nothing is left to chance. Every task is planned, every risk is identified in advance, and every step is communicated to you clearly before it happens.
We won't promise that there will never be a single issue — that would be dishonest. What we will tell you is that every potential issue is anticipated, planned for, and managed within a controlled time window. In practice, issues are minimal and never unexpected. Your team keeps working while we handle the transition behind the scenes.
20+ Years
We've been migrating businesses since 2006. This is not new to us.
50+ Years Combined
Our senior team has decades of hands-on migration and infrastructure experience.
PRINCE2 Methodology
Every onboarding follows a structured project plan with clear milestones and weekly updates.
Elevated SLA
Your team gets expedited support during the migration window, with dedicated engineers on call.
Here's exactly what happens
From the moment you pick up the phone to the day your business is fully managed by our team, here's every step of the journey. No surprises. No guesswork. Just a clear path forward.
- 01
The First Conversation
30 minutesIt starts with a phone call. Tell us about your business, your team, your challenges, and what's not working with your current setup. We'll ask some key questions about your environment — how many users, what systems you're running, what's keeping you up at night. This call gives us everything we need to put together a draft proposal. No hard sell, no obligation. Just a genuine conversation.
- 02
Your Tailored Proposal
Within a few daysBased on our conversation, we put together a detailed proposal that explains exactly what we recommend, why, and what it costs. Plain English, no jargon. The proposal covers your support plan, cybersecurity, Microsoft 365 management, and any additional solutions that fit your business.
- 03
Meet Your Team
Teams call or onsite visitWe organise a meeting — either via Microsoft Teams or at your office — to walk through the proposal together. We explain the solution in detail, answer every question, and make sure you're comfortable with what's being recommended. This is your chance to meet the team who'll be looking after your business and ask anything that's on your mind.
- 04
IT Systems Review
Generally 1 hour onsiteIf you'd like to proceed further, we conduct a review of your current IT systems — generally onsite, but it can be done remotely. This takes about an hour and gives us a detailed picture of your current position: what's working, what's not, and where the gaps are — particularly around cybersecurity and compliance. We use this to fine-tune the proposal so it accurately reflects your environment. You'll also receive your Raven Cybersecurity Score — a clear number out of 500 that shows exactly how protected you are today.
- 05
Review & Sign
Your paceOnce you're happy with the proposal and all questions are answered, we present a contract for review and signing. Our contracts are typically 24 months — this is the most economical option with no setup fee, as it allows us to amortise the significant upfront costs we incur during onboarding. We also offer 12-month terms for businesses that prefer a shorter initial commitment. For context, our average customer has been with us for over 10 years — once you experience the service, you'll understand why.
- 06
The Four-Week Onboarding
4 weeks · PRINCE2 methodologyThis is where the magic happens — and where most people expect things to go wrong. They don't. Your onboarding follows PRINCE2 project methodology, planned and executed over four carefully structured weeks. Throughout the four weeks, you receive weekly updates on exactly what's been done, what's coming next, and any impacts (which are almost always unlikely).
Discovery & Migration
We map your existing systems, take ownership of your domain and Microsoft 365, and optimise your licences.
Protection & Visibility
M365 backup deployed, Huntress identity monitoring activated, every device registered and tagged, endpoint security (Defender, ThreatLocker, Huntress EDR) deployed across all devices.
Compliance & Monitoring
24/7 health monitoring activated, Essential Eight compliance audit completed, gaps identified and remediation started.
Zero Trust & Training
Zero trust security policies applied to every device and user, Security Awareness Training rolled out to your team.
- 07
You're Fully Managed
OngoingFrom this point, your technology is our responsibility. You have a dedicated account manager, a direct support line, 24/7 monitoring, and a team that knows your business. Regular reviews, proactive recommendations, and the peace of mind that comes from knowing everything is taken care of. Welcome to Otaris.
Your team gets extra support while we transition
We know that the transition window is when you're most concerned about disruption. That's why during the onboarding period, your team operates under an elevated SLA — meaning that in the unlikely event something happens, it's resolved faster than a normal support ticket. Dedicated engineers are on call specifically for your migration, and any issues that do arise are managed within carefully planned time windows with expedited support available.
We're not going to promise zero issues — that would be dishonest. But after 20 years of doing this, we can tell you that issues are minimal and planned, not unexpected. Every migration is different, but our methodology ensures that nothing catches us — or you — off guard.
What most people expect vs. what actually happens
What You're Worried About
What Actually Happens
What life looks like on the other side
The switch is behind you — and it was easier than you expected
Most clients tell us they wish they'd done it sooner. The transition was smooth, their team barely noticed, and the difference in service was immediate.
Your business is properly protected for the first time
Zero trust security, application whitelisting, 24/7 monitoring — the protections your previous provider should have had in place are now active and working.
You have a team that actually knows your business
No more ticket numbers and anonymous support. You have a dedicated account manager and a team in Adelaide who pick up the phone and already know your systems.
Everything is managed, monitored, and maintained
Every device, every user, every application — managed 24/7. Updates happen automatically. Problems are caught before you notice them.
You stop thinking about IT and start focusing on your business
That's the whole point. Your technology works. Your team is productive. Your data is safe. And you have one number to call if you ever need anything.
20+
Years of migration experience since 2006
50+
Years of combined senior team experience in IT infrastructure and migrations
10+
Average years our customers stay with us as their trusted IT partner
Ready to start your journey?
Switching IT providers shouldn't be daunting. Book a free 30-minute consultation and we'll walk you through exactly what the move to Otaris looks like — from the first conversation to go-live and beyond. No obligation, no jargon, no pressure.
- Structured 4-week onboarding — your team keeps working
- PRINCE2 methodology, 20+ years of migration experience
- Adelaide-based team you can actually meet